We strive to make you happy with your purchase and keep you in good hands throughout your entire shopping experience and order process!
- Merchandise may be returned within thirty (30) days from the date the order is received for store credit or exchange only (no exceptions).
- All merchandise must be returned in NEW CONDITION (unworn/unwashed) with the original tags attached. Any return received with smells of smoke, pet odor, body odor, makeup stains, pet hair, or deodorant will be refused. If your item does not qualify for a return you will need to make arrangements for it to be returned to you. If arrangements are not made within thirty (30) days, the item(s) will be donated to a local women's shelter.
- Any item(s) purchased with a discount of 30% off or more can be returned for store credit only (no exceptions) except during special promotions when "final sale" is advertised.
FINAL SALE ITEMS
The following types of items are final sale and cannot be returned for exchange or store credit (no exceptions):
- Bathing Suits
- Silicone Bras
- Gift Certificates
- Items purchased during promotional periods when "final sale" is advertised
Shoes must be returned in the original shoe box and placed inside a separate shipping box such as the one your shoes were shipped to you in. Damage to the shoe box (shipping labels, packing tape, or any other markings) make the shoes ineligible for return and the item will then be returned to you, subject to a return shipping fee.
If you would like to exchange your item for a different size of the same item, please indicate that on the exchange section of your return form.
Please note that exchanges are subject to availability. If the item/size you requested is not in stock when we receive your return, we will process your return and issue a store credit.
Please inspect your order immediately upon receipt. If you believe you have received a damaged or defective item, you must contact us within three (3) days of receipt. If we do not receive notification that you have received a damaged item within the three (3) day period, your order is considered to be accepted and any return for a damaged or defective item will be rejected. (Damaged items must have tags, be unworn, and unwashed.)
- Email a picture of the defective/damaged area to firstname.lastname@example.org
- Please include your order number and the item name in the email
- You will receive a response from our support team within 24 business hours
1. Please refer to the complete Return Policy (above) to ensure that your return meets all necessary criteria.
2. Returns must include a completed return form. If you cannot locate the return form (on the back of the packing slip included with your order), please print and include a copy of the order confirmation emailed to you or email us at email@example.com and we will email you a new form.
3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility. We suggest using a carrier that provides you with tracking information. We are not responsible for any lost or damaged merchandise while in transit back to us.
4. Please allow our returns department up to five business days for processing once your return has been delivered to us. Once your return is processed, we will send you an email with a gift card which can be applied at checkout or we will ship your exchange item to you.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. If your package is returned back to us as undeliverable, we will contact you as soon as we receive it back. If it has exceeded the total number of days we allow for a return, we cannot issue credit or cancel the order. As merchants, we are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.
THANK YOU for shopping with Hope’s! Please let us know your questions or concerns. You can call us at +371 20580972, Monday-Friday 10 AM- 5:30 PM Eastern Standard Time or via Email: firstname.lastname@example.org
Please address your returns as follow:
Attention: Returns Department
Tērbatas iela 83B Centra rajons.
Rīga, LV-1001, Latvia